Shipping & Returns
Shipping Policy
We understand the importance of timely deliveries, and we provide estimated delivery timeframes during the checkout process. Please note that these timeframes are approximate and may be influenced by external factors beyond our control, such as weather conditions or unforeseen events. In such cases, we'll do our best to keep you informed and updated on the status of your delivery.
Shipping costs may vary based on your location, the size, and weight of the products, as well as any ongoing promotional offers. The applicable shipping charges will be clearly displayed during the checkout process.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We value your satisfaction and are here to assist you in any way we can.
Thank you for choosing BrightSource Solutions. We look forward to serving you!
Return & Exchange Policy
At BrightSource Solutions, we strive to provide you with the best products and services. However, if you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns
You may initiate a return for eligible products within [15] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Please note that certain items, such as personalized or intimate goods, may not be eligible for returns due to hygiene or safety reasons. These non-returnable items will be clearly indicated on our website.
How to Initiate a Return
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To initiate a return, please follow these steps:
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Contact our customer support team at info@brightsourcepros.com and provide your order details.
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Our team will guide you through the return process and issue a return authorization, if required.
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Carefully package the item in its original condition, along with any accessories or documentation, to ensure safe transportation.
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Ship the item back to us using a trackable shipping method to guarantee delivery.
Refund or Exchange Process
Once we receive the returned item and inspect its condition, we will process your refund or exchange promptly. The method of refund will depend on your original payment method. If you opt for an exchange, we will ship the replacement item as soon as possible.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. We apologize for any inconvenience caused and will arrange for a replacement or issue a full refund, including any shipping charges.
Return Shipping Costs
Unless the return is due to a mistake on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the products.
Restocking Fees
In some cases, a restocking fee may apply for certain returns. This fee will be deducted from your refund amount and will be based on the condition of the returned item and any associated costs.
Contact Information
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at info@brightsourcepros.com. We are here to assist you in any way we can.
By making a purchase with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return Policy.
Thank you for choosing BrightSource Solutions. We value your satisfaction and appreciate your business!